Shipping, Returns & Refunds

Shipping 

Shipping is free on all orders to the USA. All orders are processed within 2 business days once you have completed the DocuSign process.

Shipping usually takes 3-5 business days for orders in the US. We use UPS and USPS to ensure fast delivery.

If for any reason you did not receive your order please contact us at customersupport@thesleepdoctor.com 

New & unopened products
You can return any new and unopened item within 60-nights from date of delivery for a full refund to your original payment method. Expedited shipping costs are not eligible for refund. You are responsible for return shipping. Please note that refunds may take up to 10 business days.

You may return the same item only once. We do not accept returns of products that have ordinary wear and tear, water damage, or any damage caused by improper use or accidents. Products must be returned with all the original packaging, including manuals. Items that do not meet these requirements will be sent back to you.

To begin a return, please follow the Return Process to obtain a Return Merchandise Authorization (RMA) number.

Used & opened products
Used or opened items are not eligible to be refunded.

Return process
To begin a return, please request a Return Merchandise Authorization (RMA) number by calling 1-800-698-8000 or emailing sleep@lofta.com. Please specify your order number and the product(s) you’d like to return. A Client Care Specialist will issue an RMA number along with return instructions.

Please clearly write your RMA number on the outside of your shipment package. All returned items must be received within 14 days from the date the RMA number was issued. Refunds may take up to 10 business days to process.

The Sleep Doctor and Lofta are not responsible for any lost or damaged items due to return shipping. We strongly suggest purchasing shipping insurance for all returns to protect against lost, stolen, or damaged goods while in transit to Lofta. We also suggest sending returns to Lofta with a signature required on delivery so that you have proof of receipt.